Dongshu Laser has acquired relatively deep understanding of industrial laser manufacturers since its emergence. Apart from adequate quality guarantee, laser products also need complete after-sales support of technical services. With quality of TV products and services fundamental for its survival, Dongshu has established complete quality management and after-sales service systems. Products comply with strict quality requirements and standards in all parts, including technology research and development, accessory procurement, production, processing, installation, inspection, packaging, transport, delivery, application, training and after-sales services, ensuring rigorous quality guarantee for corporate delivery of all products.
Dongshu staff have proposed the slogan of “quality first, customer satisfaction and perfect services”. This slogan doesn’t only attribute to self-confidence of Dongshu staff, but also reflects Dongshu Mechanical and Electrical Technology Co., Ltd’s business spirit of keeping “in good faith and pragmatic”. We will provide better products and services for users with higher quality and more complete services through constant improvement, innovation, endeavor and expansion.
I. One-year warranty and lifelong maintenance: The whole machines will be freely maintained for a year by our company since the purchase of corporate products (delivery of equipment). In addition to one-year warranty for products, Dongshu Laser undertakes that all products of Dongshu Mechanical and Electrical Technology Co., Ltd enjoys lifelong maintenance services.
II. 24-hour customer consulting services: Dongshu Mechanical and Electrical Technology Co., Ltd provides 24-hour customer consulting services all day long for 365 days. Our staff will provide orderly, substantial and efficient service support for customers.
III. 24-hour emergency response: Upon their receipt of customers’ request for repair, Dongshu staff will make emergency responses within 2 hours, contact customers by phone, offer solutions or arrange maintenance personnel for field repair.